ALl Public tours are held rain, shine, and in all temperatures year round. We reserve the right to cancel a tour due to weather if safety is threatened, and if there are less than the minimum required guests on a specific tour.
If we cancel a Public Tour, we will at your discretion, either, 1) reschedule you to another tour date (subject to availability), 2) issue you a Gift Certificate that you can use within the next year, or 3) refund your ticket purchase.
If you cancel tickets on a Public Tour, with at least 24 hours notice, we’ll either, 1) reschedule you to another tour date (subject to availability), or 2) issue a Gift Certificate. With less than 24 hour notice, tickets and fees are non-refundable.
Private Tours – Once purchased, all private tours are NON-REFUNDABLE, however with ample notice of at least 21 days prior to the tour date, we may be able to reschedule to another available date.
Right of Refusal
Roanoke Food Tours, LLC reserves the right to refuse admittance or continuation on the tour and/or tour bus if, in our opinion, a tour guest is intoxicated. We also reserve the right to remove from the tour any guest that is disruptive, disrespectful or destructive to tours staff, venue representatives, tour guests or property. In such case, no refund will be made to such guest, and no liability or cost incurred by Roanoke Food Tours, LLC for transportation or other expenses incurred by that guest.