All Public tours are held rain, shine, and in all temperatures year round. We reserve the right to cancel a tour due to weather if safety is threatened, and if there are less than the minimum required guests on a specific tour.
If we cancel a Public Tour, we will at your discretion, either, 1) reschedule you to another tour date (subject to availability), 2) issue you a Gift Certificate that you can use within the next year, or 3) 100% refund of your ticket(s) purchase.
If you cancel tickets on a Public Tour, with at least 48 hours notice, we’ll either, 1) reschedule you to another tour date (subject to availability), 2) issue a Gift Certificate or 3) provide a 50% refund. With less than 48 hour notice, tickets and fees are non-refundable.
Private Tours – Once purchased, all private tours are NON-REFUNDABLE, however with ample notice of at least 21 days prior to the tour date, we may be able to reschedule to another available date.
Ticket Guardian option, when you purchase tickets for any of our tours, you can safeguard and “insure” the ticket price in case you aren’t able to make the tour due to unforeseen factors. You can opt not to include this safeguard insurance.
RIGHT OF REFUSAL
Roanoke Food Tours, LLC reserves the right to refuse admittance or continuation on the tour and/or tour bus if, in our opinion, a tour guest is intoxicated. We also reserve the right to remove from the tour any guest that is disruptive, disrespectful or destructive to tours staff, venue representatives, tour guests or property. In such case, no refund will be made to such guest, and no liability or cost incurred by Roanoke Food Tours, LLC for transportation or other expenses incurred by that guest.